Self-Exclusion

Self-exclusion is a voluntary tool that allows you to restrict your access to your Mostbet account for a set period. Unlike a cool-off period (a temporary pause of a few hours or days), self-exclusion is a longer-term measure designed to help you take a break from gambling. During self-exclusion, you will not be able to log in, place bets, or access any gambling features on your account. This tool is part of our commitment to responsible gambling and is available to all players at no cost.

It is important to understand the differences between these responsible gambling tools. A cool-off period is a short suspension (typically 24 hours to 7 days) during which your account is temporarily locked, but you can resume play once the period ends. A time-out is similar but may be slightly longer. Self-exclusion, by contrast, is a serious commitment. Once activated, your account will remain closed for the duration you select, and you cannot cancel or shorten this period before it expires. Self-exclusion is intended for players who feel they need extended protection from gambling.

When you choose to self-exclude, you can select from the following periods:

You can activate self-exclusion through multiple methods. The quickest way is via your account settings on the Mostbet platform. Follow these steps:

If you prefer not to use the online method, you can also request self-exclusion by contacting our support team via email at support@mostbet.com, through live chat (available 24/7), or via Telegram. When you contact support, provide your account details and the exclusion period you wish to select. Our team will process your request and confirm the activation within a short timeframe.

Once self-exclusion is in effect, the following restrictions apply to your account:

If your account contains a balance when self-exclusion is activated, you have the right to request a payout of the remaining funds. To withdraw your balance, contact our support team at support@mostbet.com or via live chat. You will need to provide a verified payment method (the same method used for deposits or another verified account in your name). Payouts are processed within 24 hours to the verified method you specify. No fees are charged by Mostbet for this withdrawal. If you do not request a payout, your balance will remain in your account and will be available only after your self-exclusion period expires (if you choose to reactivate your account).

Self-exclusion cannot be cancelled, shortened, or terminated before the selected period expires. This is a key principle of self-exclusion and is enforced to protect you. Even if you contact our support team and request early removal, we will not lift the self-exclusion until the full period has passed. This strict policy ensures that your commitment to taking a break from gambling is honoured. If you are struggling with the urge to gamble during your exclusion period, please reach out to a support organization listed below.

Self-exclusion at Mostbet applies only to your account on our platform. If you wish to exclude yourself from multiple gambling operators at once, you may register with a national or regional self-exclusion registry. These registries share your exclusion status with participating operators in their jurisdiction. Mostbet is committed to honouring registrations from recognized self-exclusion schemes. The following registries are available depending on your location:

If you register with one of these national registries, Mostbet will recognize your exclusion and will not allow you to open a new account or access gambling services. If you believe you have been incorrectly allowed to register or gamble despite a registry exclusion, please contact our support team immediately.

In addition to self-exclusion at Mostbet, you can use third-party software to block access to gambling websites and apps on your device. These tools work at the device level and can help prevent you from accessing gambling platforms even if you attempt to do so. The following are recognized blocking tools:

These tools are independent of Mostbet and are managed by third parties. Installing one of these applications can provide an additional layer of protection if you are concerned about your ability to maintain self-exclusion.

If you are struggling with gambling or need support, please reach out to one of the following organizations. These services are free, confidential, and available to help you:

You can also contact Mostbet support at support@mostbet.com or via live chat 24/7 if you need assistance or have questions about self-exclusion. Our team is available in multiple languages and can provide guidance on responsible gambling tools and resources.

Below are answers to common questions about self-exclusion at Mostbet:

No. Self-exclusion cannot be cancelled, shortened, or bypassed before the selected period expires. This is a permanent restriction during the exclusion period. If you contact support and request early removal, we will decline the request. The only exception is if you have a legal right to access your account (for example, a court order), in which case you should provide legal documentation to our compliance team.

When your self-exclusion period expires, your account will not automatically reopen. You will need to contact our support team to request reactivation. We will verify your identity and may ask you to confirm that you wish to resume gambling. This waiting period is designed to give you time to reflect on your decision. You can request reactivation by emailing support@mostbet.com or contacting live chat.

Yes. If you have an active self-exclusion and wish to extend it, you can contact our support team before your current period expires. We will add the additional time to your exclusion. For example, if you have 3 months remaining and request a 6-month extension, your total exclusion will be 9 months from the original start date. You cannot shorten your exclusion, but you can always extend it.

You should not attempt to open a new account during your self-exclusion period. If you do, and we discover that you are a self-excluded player, we will close the new account and may take further action. Our systems are designed to detect and prevent self-excluded players from creating duplicate accounts. If you have self-excluded, we ask that you respect that decision and do not try to circumvent the restriction.

No. When self-exclusion is active, you will not receive any marketing emails, SMS messages, push notifications, or promotional content from Mostbet. Your contact information will be flagged in our system to prevent marketing outreach. This applies for the entire duration of your self-exclusion period.

If you are struggling with gambling urges or need support, please contact one of the help organizations listed above. You can also reach out to Mostbet support at support@mostbet.com if you have questions about your self-exclusion or need information about responsible gambling resources. Our team is available 24/7 to assist you.

For more information about responsible gambling tools and our commitment to player protection, please visit Mostbet com, where you can find additional resources and support options.